Square Footage: 106,000
Actual Cost: $19.7 Million
Completion Date: April 2018

The project is a 3-story, 106,000 SF, advanced ambulatory care center housing the City of Hope Medical and Surgical Oncology/Infusion Center and Radiation Oncology Center; Providence Health Services (PHS) Ambulatory Surgery Center, Orthopedic Clinic, Genetics Clinic and Building Administration and Conference Center; and the Robust for Life Clinic. The project also includes a main waiting area, coffee shop, concierge for all patients, and building support areas.

A series of Lean process improvement meetings were held to discuss reinventing the patient process from registration to surgery to discharge. The following improvements were developed: 90 to 95 percent of patients are preregistered eliminating the traditional registration desk and admitting process; Entry waiting was modified to enable concierge staff to register those patients who were not preregistered; and ambulatory surgery patients are brought directly to a pre-op position. Trials of the new registration process at an existing facility decreased the registration process from nine minutes to four.